Patient Experience

Rick Evans, who has served as senior vice president and chief experience officer at NewYork-Presbyterian since 2015, will retire June 5. He will remain with the health system in an advisory capacity through the end of the year. Mr. Evans…

Healthcare has spent years building digital front doors. The organizations pulling ahead are finally figuring out how to get patients to walk through them. As patient volumes rise and demand for seamless access grows, the call center alone can no…

At its heart, improving the patient experience is all about communication. Feedback from patients consistently and overwhelmingly points us to this focus. More than anything, patients and families want compassionate and clear communication with every person they interact with. They…

Cincinnati Children’s expanded its food offerings to primary care patients with the help of a quality improvement education program. Pediatricians at the system’s clinics partnered with Free Store Food Bank, the largest food bank in Ohio, to provide deliveries of…

Healthgrades recognized 373 hospitals with its 2026 Outstanding Patient Experience Award. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems between January and December 2024. Hospitals…

Healthgrades recognized the 16 hospitals that earned Outstanding Patient Experience, Patient Safety Excellence, and America’s Best Hospitals distinctions for 2026. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare…

Healthgrades recognized 80 hospitals with its 2026 Outstanding Patient Experience Award and the Patient Safety Excellence Award. The organization evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems…

Joining Delaware and Tennessee, California has become the third state to provide free diapers to newborns delivered at hospitals. The Golden State is the first to offer this program to all newborns.  Through an effort called the Golden State Start,…

The American Hospital Association recommended five strategies to minimize noise in hospitals. Quiet environments are beneficial to patient healing and recovery, and can help staff by reducing distractions, interference with communication and alarm fatigue, the organization said in a May…

HHS is urging the public to report hospitals and nursing homes that serve sugary drinks, nutrition shakes or meals that don’t meet new dietary guidelines, and warned healthcare facilities it would withhold federal funding if violations occurred, KFF Health News…