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Patient Experience

Some hospitals are beginning to embrace spiritual support programs for patients, but few go as deep as the Congregational Care Network at Indianapolis-based Indiana University Health System, NPR reported Jan. 14.

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As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006.

In clinical handoffs, biased language can hinder empathy and negatively affect clinicians' ability to recall patient health information, according to a study published Dec. 17 in JAMA. 

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