Patient Experience

A new report from the Institute of Medicine recommends that eight preventive health services for women be added to the services that health plans will cover at no cost to patients under the healthcare reform law, according to an IOM…

Lehigh Valley Hospital-Cedar Crest in Allentown, Pa., has opened its 20-room Hackerman-Patz House for families and visitors of patients, according to a local Patch news report.

The Beryl Institute has created an advisory board of patient experience leaders from various healthcare organizations across the country, according to a Beryl Institute news release.

In an editorial for the Springfield News-Leader, Richard E. Thompson discussed a "good experience" he had with St. John's Ambulatory Surgery Center in Springfield, Mo.

In a recent blog post, Somnia Anesthesia discusses the challenges hospital executives when trying to define what it means for a patient experience to be a good experience.

Catholic Health Initiatives, a non-profit health system based in Englewood, Colo., has selected Beryl as its sole provider of outsourced patient experience solutions.

Hospital clients of Branford, Conn.-based benchmarking firm CTQ Solutions scored significant higher than the average scores on two global measures within the HCAHPS survey, according to a CTQ news release.

Willis-Knighton Health System in Shreveport, La., has been recognized for its "Maximizing the Efficiency of Patient Flow & Creating a Culture of Communication" program, which was designed to improve patient throughput within the health system, according to a health system…

In a recent survey, 80 percent of emergency physicians said ED visits are increasing and 89 percent said ED visits are likely to increase as healthcare reforms are implemented, according to an American College of Emergency Physicians news release. ACEP…

In an editorial published in the April 2011 issue of Anesthesiology, Mark D. Neuman, MD, discussed the importance of patient satisfaction and value in anesthesia care, remarking that an emphasis on patient perspective has centralized the use of patient-reported outcomes…