Patient Experience

Some major hospitals are hiring trained chefs to renovate menus and create customized meals depending on patients' medical conditions and cravings, according to a Wall Street Journal report.

Although many physicians may tell patients who leave against medical advice that the health insurer will not pay for their care, health insurers still usually cover the care, according to a study in the Journal of General Internal Medicine.

Press Ganey has honored 20 physician-owned hospitals with its 2011 Summit Award, an award given to hospitals ranked in the 95th percentile for patient satisfaction for three consecutive years, according a news release by Physician Hospitals of America, the trade…

No matter whether a hospital is large or small, urban or rural, academic medical center or community hospital, it is likely that it faces many of the same challenges as other hospitals and health systems. With this in mind, The…

Newark (N.J.) Beth Israel Medical Center, part of Barnabas Health, has opened an eight-bed geriatric emergency department, according to a hospital news release.

Greenville, S.C.-based Bon Secours St. Francis Health System has opened a new breast health center after three years of planning, according to a Greenville Online report.

Kelly Durian, executive director of the Iowa City Ambulatory Surgery Center, which is managed by Surgical Management Professionals, cites 10 key steps his ASC has taken to boost patient satisfaction. Read the full report in Becker’s ASC Review on ASC…

Researchers suggest information cards are a time-efficient method of reducing families' anxiety while they wait for patients to come out of surgery, according to a study published in AORN Journal.

Healthcare providers can access a new Emmi Solutions program to inform patients and employees about the flu vaccine and to increase vaccinations, according to an Emmi Solutions release. The program “Getting the Flu Vaccine” explains basic facts about influenza and…

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services.