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Patient Experience



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Though “patient engagement” has been lauded by experts as a “must do” for the last few years, research and discussion has proven that it’s still critical as patients’ needs and demands continue to evolve.

Average wait times for physician visits are 20 minutes, down five minutes from last year, while average wait times at hospital-owned practices are down from 20 minutes to 17 minutes, according to a Medical Group Management Association survey released Wednesday.

  Q1: You have worked in retail pharmacy, hospital pharmacy and specialty pharmacy, and received your Certified Specialty Pharmacist accreditation. From a pharmacist’s perspective, what are the two most important aspects of hospital patient care that specialty pharmacist can fix?…

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