Patient Experience

“Shoulda, woulda, coulda.” That’s among the most disheartening thoughts you can have when it comes to the health of a loved one or your own health decisions.

Two-thirds of consumers indicated the U.S. healthcare system does not effectively help those with chronic illnesses manage their conditions, according to a West report.

TeleHealth Services unveiled iCare Navigator, an interactive, artificial intelligence-powered patient engagement platform that includes a virtual health coach.

Live phone calls proved the superior method for reminding patients to complete and return at-home colon cancer screening tests compared to text messages and other reminder interventions, according to a study published in the Journal of General Internal Medicine.  

In a recent press release from True Health in FRISCO, Texas, Oct. 11, 2017 – True Health, a leader in integrated diagnostics and healthcare services, has amplified its effort during National Breast Cancer Awareness month to educate doctors and patients about…

The majority of healthcare providers — 72 percent — cited investment in consumer engagement as a top priority, according to a Change Healthcare report.

Patients' perceptions of hospital food quality are strongly influenced by the meal ordering and delivery process, according to research conducted by Press Ganey on behalf of Compass One Healthcare.

Patient engagement: It’s something all providers want to improve to create better patient outcomes and patient experience scores.

Despite recent bumps in the road, value-based care is here to stay. If anything, the transition to new payment models will only accelerate as more private payers develop value-based contracts.

Children who participated in a virtual reality tour experienced less presurgical anxiety than peers not given a VR tour, according to a study published in the British Journal of Surgery.