3 biggest challenges in designing patient engagement into care delivery

A vast majority of healthcare executives, clinical leaders and clinicians said time is the biggest challenge in designing patient engagement into care delivery, according to the latest NEJM Catalyst Insights Council survey.

The survey on patient engagement included 555 participants. Here are five findings.

1. About 63 percent of respondents said "time investment by healthcare team" is the biggest challenge, followed by "patient adoption" (54 percent) and "provider adoption" (52 percent), the survey found.

2. "Cost investment," "infrastructure development for technological approaches" and "providing supervision and follow-up" came in next at 49 percent, 36 percent and 34 percent, respectively.

3. Sixty-three percent of respondents also chose "care teams devoted to complex patients" as their organization's primary approach to ingrain patient engagement into care delivery. This was followed by "patient representatives" (54 percent), "technology tools" (44 percent) and "social networks" (24 percent).

4. Additionally, most respondents indicated care teams devoted to complex patients is the most effective patient engagement approaches, according to NEJM Catalyst Insights Council. A combined 91 percent of respondents said this approach was extremely effective, very effective or effective. Technology tools followed with a combined 72 percent.

5. Respondents said patients (91 percent) are the most important participant in designing patient engagement into care delivery, followed by nurse/care teams (63 percent) and physicians (58 percent).

Read the full survey results here.


More articles on patient engagement: 

6 essential strategies to improve patient engagement
5 stages of patient satisfaction and patient frustration
'What matters to you?' Day is Tuesday: 5 things to know about the patient engagement-focused day

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