To determine what patients and physicians valued most, HealthTap surveyed physicians and patients on the role of compassion in medicine.
Here are four findings from the survey.
1. When making a healthcare decision, 85 percent of patients said compassion was very important to them, while only 31 percent of patients said cost was very important.
2. Although wait time to see a medical provider is often considered a barrier to patients’ happiness, only 48 percent of patients cited it as a very important factor in healthcare satisfaction.
3. Eighty-nine percent of physicians cited compassion as a very important part of delivering the best care, which was higher than the importance physicians placed on education and command of medical knowledge (86 percent).
4. Nearly all — 94 percent — of physicians said being compassionate makes their patients more likely to follow their advice, which can significantly improve patients’ health outcomes.
More articles on patient engagement:
Why first impressions of providers matter more for new patients: 4 insights
Viewpoint: Insurance companies should not be prescribing patient care
Viewpoint: Too many patients ‘die badly’ — 5 things to know
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