To assess patient attitudes toward the use of chatbots in healthcare, UserTesting polled 500 consumers about their experiences using five popular healthcare chatbot apps. UserTesting then applied a scoring algorithm to quantify the user experience.
How the five apps ranked on credibility, according to the report:
- Ada (82.7 percent)
- Mediktoy (69.4 percent)
- Your.MD (47.1 percent)
- HealthTap (46 percent)
- Symptomate (41.4 percent)
Most respondents (73 percent) said the chatbots were helpful, compared with 12 percent said they were not. Fifteen percent of respondents said they were neutral.
To access the complete report, click here.
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