Avera Marshall Regional Medical Center has 25 beds; its ED has approximately 600 visits and 100 admissions per month. To improve care and efficiency, the hospital instituted a new kind of meeting — “quick hits” — to solicit improvement ideas from ED physicians. Leaders share these ideas during regular ED staff meetings to engage all staff and develop solutions.
Through this process, the hospital reduced its decision-to-admit time from 44 to 32 minutes, a reduction of approximately 27 percent. The “quick hits” process has also improved patient care, job satisfaction and productivity, according to the report.
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