Streamline Patient Communications Across the Care Continuum in an Accountable Care Setting

As more and more accountable care organizations and population health management initiatives form, providing comprehensive patient outreach and streamlined care coordination to enhance physician and patient engagement as you transform your delivery model is imperative to meet patient satisfaction, population health management and quality care measures.

Physicians benefit from streamlined communication plans through more efficient care coordination, higher office and business operational efficiencies, and improved medical adherence with a more engaged patient base without the burden of employing additional staff. Hospitals benefit through reduced readmissions, higher HCAHPS satisfaction scores and measurable improvement in quality through a focus on primary care as well as chronically ill patients as part of a population health management strategy.

Understanding that an expanded care delivery model calls for a more comprehensive communication and engagement plan is imperative in the ACO setting. Multiple touch points are needed to have a measurable impact on improving patient access and requires the commitment and work of multiple stakeholders to help manage large patient populations, all while bridging care access gaps for hospitals, physicians and patients.

To download BerylHealth’s complimentary ACO infographic illustrating these factors, click here.

Mark Williard is senior vice president of product strategy an innovation at BerylHealth. In this role, he leads BerylHealth's overall strategy for services related to future healthcare delivery models. Before joining BerylHealth, Mr. Williard served as vice president of informatics and vice president of product management for Broadlane Inc., a healthcare services supply chain company. Throughout his 20-year career, he has held many leadership positions in companies that serve the healthcare industry, including seven years with HCIA-SACHS (now part of Thomson Healthcare). He earned a bachelor of science degree in electrical engineering and
computer sciences from The Johns Hopkins University and an MBA from Baylor University in Waco, Texas.

More Articles on Patient Engagement:

A Comprehensive Communication Plan to Streamline Care Coordination Improves Patient & Physician Satisfaction
Have You Assessed Your Reform Readiness? 6 Tips to Enhance Your Care Continuum
One Philosophy to Achieve the Ultimate Patient Experience

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