A hospital 'bat phone': How Yale New Haven's home hospital program works

When patients get discharged from a Yale New Haven (Conn.) Health campus and into the health system's hospital-at-home program, medical equipment, tech devices and internet are already set up in their homes, the Hartford Courant reported Feb. 21.

"I got in the house and I was amazed," 75-year-old patient Irene Glavan, who had pneumonia and RSV, told the newspaper, "They had bins, literally bins, set up in my house and all the medical supplies in the bins, injectables, they had bandages, they had anything that they needed for blood draws.

"And then it was like a bat phone that I could just pick up and speak to a doctor in a matter of a minute. And then they had a monitor. I can Zoom a nurse or a doctor whenever I press the button."

Ms. Glavan is one of 246 patients who have participated in the program since it started in June. It is available at Yale New Haven Hospital and Bridgeport Hospital, and the health system hopes to expand it to the Greenwich, Westerly and Lawrence + Memorial hospitals.

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