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HR

ICD-10 will highlight the many different reasons why a person is seeking medical attention. But, not every organization is ready for this undertaking.

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Nurses at Coupeville, Wash.-based Whidbey General Hospital rallied Aug. 13 as the Washington State Nurses Association — the union that represents them — and hospital management continue to try to agree on a contract, according to a Whidbey News-Times.

I've worked with hospitals to improve patient satisfaction rates for years and we've seen that the first stop in the patient's journey – the call center – can set the tone for the rest of the experience.

Nurses play an integral role in the healthcare industry, providing care to patients and filling leadership roles at hospitals, health systems and other organizations.

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