Editor’s Note: This post originally appeared on Select International’s website.
Nurses and physicians aren’t the only ones impacting patient satisfaction scores. Direct care providers like nursing assistants, dietary service workers, environmental services, transporters, and other front line workers have a big impact on the patient experience. These often-overlooked work groups can make or break the patient experience. But, some senior leaders do recognize this and make sure their teams are aware of their impact on this very important healthcare mission. Click here to continue >>
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