What matters most to patients about their primary care physician: 10 findings

Forty-one percent of patients identified the quality of care they receive as the most important factor in selecting a primary care physician, according to recent report by business management and consulting firm McKinsey & Co.

McKinsey's annual Consumer Health Insights survey is delivered to a panel of roughly 3,000 individuals to examine their engagement with healthcare delivery. In its 2016 survey, the management firm asked respondents to rank 20 factors in terms of their importance when selecting a PCP.

McKinsey noted 2,809 respondents responded to a survey question asking them to determine which five of the 20 factors they considered to be the "most important" when selecting a PCP. Here are the top 10 factors respondents identified.

  1. Quality of care you receive — 41 percent
  2. Cost you pay (i.e., out-of-pocket costs) — 11 percent
  3. Location — 7 percent
  4. Continuity of care/consistency of physicians and/or care team — 4 percent
  5. Appointment availability — 4 percent
  6. Appointment times that meet your needs — 4 percent
  7. Quality of physical facility — 4 percent
  8. Ease of access — 4 percent
  9. Range of services offered — 3 percent
  10. Services from clinical staff — 3 percent

To access the full report, click here.

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