Summary
Combating No-Shows and Burnout: Insights from Graham Carlos
Combating No-Shows and Burnout: Insights from Graham Carlos
Introduction
This live episode from the Becker’s Hospital Review 13th Annual Meeting in Chicago features W. Graham Carlos, Chief Physician Executive at Eskenazi Health. Here, he discusses how he’s battling the issue of no-shows for appointments and balancing access for patients with optimizing doctors’ time, how he’s battling burnout on the heels of the pandemic, and more.
Efficiency and Strategic Scheduling
Graham Carlos, Chief Physician Executive at Eskenazi Health, is excited about what they learned during the pandemic and how it made them more efficient. He is currently spending most of his time working on strategic scheduling, including trying to overbook to account for predicted no-shows. He believes that healthcare leaders need to embrace artificial intelligence and leverage it for staffing and healthcare decision making. He also recommends doing nurse residencies, virtual career fairs, and rounding on staff as ways to make teams sticky.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 06/18/2023 and can be listened here.
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