All data are from Press Ganey’s “2011 Pulse Report: Perspectives on American Health Care.” Corresponding figures are the regions’ patient satisfaction scores. Though 20 regions are presented, some were tied with matching satisfaction scores, earning them the same ranking.
Major Metro Areas
1. Miami-Ft. Lauderdale — 87.0
2. Hartford, Conn. — 86.8
3. Indianapolis — 86.5
4. Columbus, Ohio — 86.4
5. Milwaukee — 86.2
6. Boston — 85.6
New Orleans — 85.6
Philadelphia — 85.6
9. Detroit — 85.3
10. Chicago — 85.2
Smaller Metro Areas
1. Wichita, Kan. — 88.2
2. Madison, Wis. — 87.4
3. Grand Rapids, Mich. — 86.8
4. Greenville, S.C. — 86.4
5. Honolulu — 86.2
6. Allentown-Bethlehem, Pa. — 85.8
Dayton, Ohio — 85.8
8. Toledo, Ohio — 85.7
Stamford-Norwalk, Conn. — 85.7
10. Baton Rouge, La. — 85.6
More Articles on Hospital Patient Satisfaction:
Some EDs Provide Speedier Care to “VIP Patients”
Survey Shows Physicians Often Fail to Ask Patients About Expectations
U.S. News Says Best Hospitals Not Best in Patient Satisfaction
