Summary
Banner | Aetna CEO Tom Grote Talks Diabetes Reversal, Member Experience, and Healthcare Leadership
Tom Grote: A Background Overview
Tom Grote, CEO of Banner | Aetna, has an impressive background in healthcare leadership. In this episode, he shares his perspective on the industry, as well as insights on Banner | Aetna’s latest diabetes reversal program and the importance of member experience and engagement.
Banner | Aetna’s Diabetes Reversal Program
Grote is most excited about Banner | Aetna’s diabetes reversal program, which has been very successful. The key to the program, he says, is continuous monitoring and support from a coach. By staying engaged and tracking progress, members are able to make meaningful lifestyle changes that help them reverse their diabetes.
Member Experience and Engagement
Today, Grote is focusing on two key areas: member experience and engagement/navigation. To stay innovative, he says they are constantly surveying the marketplace and looking at their own members’ experience to identify challenges and come up with solutions.
Effective Healthcare Leadership
Grote believes that effective healthcare leaders need to collaborate with pharmaceuticals and providers in order to make healthcare more affordable for members. They also need to be aware of all the different solutions available to them, so they can figure out which ones are most impactful and have staying power. Additionally, investments in primary care physicians could help control costs over time.
In conclusion, Grote’s insights offer valuable perspective on the important role healthcare leaders play in shaping the industry. By focusing on member experience, engagement, and collaboration with key stakeholders, they can help make healthcare more affordable and impactful for the communities they serve.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/13/2023 and can be listened here.
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