Researchers at Duke University’s Fuqua School of Business studied to 30-day readmission rates for heart attack, heart failure and pneumonia. They compared those rates to clinical performance measures, such as administering widely endorsed tests, as well as patient satisfaction surveys and discharge planning, such as asking patients if they would have help after discharge.
“Higher overall patient satisfaction and satisfaction with discharge planning are associated with lower 30-day risk-standardized hospital readmission rates after adjusting for clinical quality,” researchers concluded. “This finding suggests that patient-centered information can have an important role in the evaluation and management of hospital performance.”
Read the American Journal of Managed Care study on patient satisfaction.
Read more coverage of readmissions.
–Studies Find Proactive Interventions Reduce Hospital Admissions, Readmissions
–Illinois Blues, Hospital Association Partner to Reduce Readmission Rates
–Preventable Readmissions Cost California $3.5B
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