Summary
How Rachel Sossoman’s Experience Shapes Her Leadership Perspective
Rachel Sossoman, President and CEO of Mercy Urgent Care, has a unique perspective as a leader due to her experience outside of healthcare. In a recent episode, she shared her insights on how her diverse background informs her approach to healthcare leadership.
Agility in the Face of Rapid Change
Sossoman emphasized the importance of being agile in the face of rapid change. With her experience in a variety of fields, she knows that there is opportunity in every adversity. She believes that healthcare executives should develop the internal capabilities to be transformative and flexible in the face of rapid change.
Patient-Centered Care and Technology
According to Sossoman, the pandemic showed the importance of patient-centered care and technology. Digital touchpoints with patients prior to their visits can enhance patient experience and streamline processes. Mercy Urgent Care has recently launched multiple service lines within six months of ideation.
Growth Strategy for the Next Year
Looking forward, Sossoman shared Mercy Urgent Care’s growth strategy for the next year. The organization plans to expand its telemedicine offerings and enhance its online scheduling system to better serve patients.
Developing Internal Capabilities
Finally, Sossoman advised healthcare executives to develop the internal capabilities that enable their organizations to be resilient through transformation. This includes having the right people internally who can drive change and adapt to new circumstances.
Overall, Sossoman’s insights demonstrate the importance of agility, patient-centered care, and internal capabilities for healthcare leaders to thrive in the face of rapid change.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/07/2023 and can be listened here.
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