In the company’s “2010 Hospital Pulse Report: Patient Perspectives on American Health Care,” average scores for overall inpatient satisfaction rose from Jan. 2005 through Oct. 2009, reaching a high score of 85.5, and outpatient satisfaction scores rose to 91.7.
Press Ganey attributes the improvement to public reporting of patient satisfaction data, which comes from the Hospital Consumer Assessment of Health Care Providers and Systems. “The increased transparency and pay-for-performance has pushed hospitals to put an even greater emphasis on satisfaction, and the data show that it’s working,” a Press Ganey official said.
Read the Press Ganey release on patient satisfaction.
Read more coverage of patient satisfaction.
– 10 Traits of High-Earning Hospital CEOs
