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Leadership & Management

About 4,500 unionized nurses from Sutter Health facilities in California are planning a one-day strike Wednesday to protest contracts that have been in negotiation for roughly a year, according to a CBS San Francisco report.

"Great managers understand what they did yesterday, what they have to do today and what they have to do tomorrow. Great leaders understand who they were yesterday, who they are today and who they want to be tomorrow," says Ira…

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Demand for chief patient experience officers is spiking as hospitals aim to ace patient satisfaction scores under value-based purchasing, which will go into effect in October, according to a Crain' New York Business report.

Running a company that interacts closely with patients and hospitals, we have a mandate to deliver a consistently high level of service to everyone we touch. We make no secret that our workplace culture is the driver behind that service.…

Many hospitals and other players in the healthcare industry have been taking careful note of the increasing talk of "medical tourism" and "medical travel," often with an eye on strategic investments related to what is apparently a fast-growing market. With…

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