Researchers surveyed 1,004 clinicians, including physicians and nurses, from four academic medical centers in Denmark, the United States, Israel and the UK. The survey included questions that focused on clinicians’ awareness, attitudes, competence and performance with respect to patient expectations.
Researchers report that almost nine in 10 clinicians felt their awareness of patient expectations was inadequate. They also discovered that while 89.4 percent of clinicians believed it was important to ask patients about expectations, only 16.1 percent reported actually asking. This result varies by country with Denmark having the highest percentage of clinicians routinely asking, followed by the United States, then the United Kingdom and Israel.
Additionally, only 19.6 percent of clinicians felt they had adequate training to handle patients’ expectations and only 6.9 percent stated that their department had a structured plan for addressing patient expectations.
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