Summary
Kyle Armstrong of Baylor University Medical Center Discusses Growth Strategy for Next Year
Background
Kyle Armstrong is the President of Baylor University Medical Center and Central Region. He has a Master’s of Healthcare Administration and MBA from the University of Alabama Birmingham. Armstrong worked with the Baptist Memorial Healthcare System for eight years before joining Baylor Scott and Wyatt as President of their hospital in McKinney.
Growth Strategy
Currently, Armstrong is focused on customer centricity which involves providing virtual care to patients 24/7 through the MyBSWHealth app. He is also leading other initiatives that aim to create a more frictionless experience for healthcare consumers. Armstrong’s growth strategy for the next year involves investing in people and creating a culture of empathy, humility, and active listening. He suggests maximizing departmental huddles as an opportunity to measure important outcomes and to solicit feedback from team members.
Exciting Project
Armstrong shares that his most exciting project is the development of a new healthcare campus in Austin, Texas. The new facility will offer full-service acute care for Austin residents when it opens in 2024. Armstrong is proud to be involved in a project that will expand Baylor Scott and White’s reach in Texas, increase access to quality healthcare, and create jobs in the community.
Advice for Healthcare Executives
When asked the most important thing healthcare executives should do now to ensure the success of their organizations in the future, Armstrong stresses the importance of putting people first. He urges executives to prioritize investing in their employees, creating a culture of empathy, humility, and active listening in their organizations. Armstrong believes that employees who feel valued will provide the best patient care and foster a culture of excellence that will enable organizations to succeed in the long term.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/14/2023 and can be listened here.
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