By examining care from the perspective of patients and their families, the hospital’s Patient and Family Centered Care performance improvement program discharged the spine patients ahead of schedule, saving the hospital $117,600. Average length-of-stay for the spine patients fell by 0.87 days from 2008 before the changes were made.
However, researchers reported misconceptions about the program’s methodology and practice. Some hospital leaders and staff resisted the changes, and it has been difficult to find departmental “champions” to carry them out.
Read the Health Affairs summary on patient-centered care at UPMC.
Read more coverage on patient-centered care.
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