Researchers compared results of satisfaction surveys from patients treated in a newly built clinic to those treated in an existing clinic at Baltimore-based Johns Hopkins Medicine. Results were compiled from Press Ganey surveys and CMS’ Hospital Consumer Assessment of Healthcare Providers and Systems Survey.
Patients in the new clinic reported 31.2 percent greater satisfaction with the pleasantness of the decor and 20.3 percent greater satisfaction with comfort and visitor accommodation than those in the old clinic. However, respondents showed no significant difference in satisfaction with providers and ancillary staff.
“Hospital administrators should not use outdated facilities as an excuse for suboptimal provider satisfaction scores,” the authors wrote.
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