HRI compiles an annual report on the healthcare sector based on surveys and interviews of industry stakeholders. The No. 1 question HRI walked away with for 2020 was “Will digital start to show an ROI?” For the 2020 report, HRI surveyed 3,500 American consumers, 300 provider executives, 100 payer executives and 100 executives from pharmaceutical and life sciences companies.
Among other major forces that are likely to shape the healthcare industry in 2020 — like the election, merger activity and diversity initiatives — the ability to use data, rather than just collect it, underpins potential care delivery and cost transformations, according to PwC’s HRI.
A survey question about strategic priorities for the workforce in 2020 indicates provider executives are acutely aware of the hurdles they still face related to using data. Here is how the provider executives ranked their top five strategic priorities for their workforces in 2020:
- Digital upskilling existing workforce — 33 percent said this was the top priority
- Using technology for tasks previously performed by employees — 23 percent
- Hiring employees with skills to support new capabilities, products or services — 14 percent
- Offering more flexible work arrangements —10 percent
- Promoting diversity in the workforce — 9 percent
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