CEO Larry Merlo's goal for CVS? Eliminate 'white space' Amazon could disrupt

CVS Health CEO Larry Merlo doesn't want to leave any room for Amazon to disrupt the pharmacy benefits industry, according to CNBC.

Mr. Merlo, whose company won Justice Department approval to move forward with its $69 billion acquisition of Aetna Oct. 10, said he is more concerned with meeting customer needs than fearful off disruptors.

"So that's what we focus on as an organization, with the goal being: Don't leave any white space for Amazon to disrupt," Mr. Merlo said.

In June, Amazon entered into a definitive merger agreement to acquire online pharmacy PillPack for about $1 billion. Drugstores CVS, Walgreens Boots Alliance and Rite Aid lost about $12.8 billion in market value in one day on the news.

However, Mr. Merlo said CVS has similar capabilities as PillPack, which markets itself as a "full-service" pharmacy with a 24/7 customer service team. It manages prescription medications for its customers by packaging, organizing and delivering them.

"We have that capability today," Mr. Merlo said. "And listen, with the acquisition of PillPack, there's nothing proprietary about their technology. It's off the shelf."

More articles on leadership:
Individual insurance market has stabilized under Trump, CMS chief says
4 ways leaders can engage star employees
Low-income patients more likely to seek care in Medicaid expansion states

© Copyright ASC COMMUNICATIONS 2021. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.


Featured Whitepapers

Featured Webinars