Editor’s Note: This post originally appeared on Select International’s website.
I’ve been in healthcare long enough to recall the first discussions about “culture” and “the patient experience” some 20 years ago. The first generation of these discussions led to basic training programs that went beyond clinical and technical skills, trying to learn from other industries to build a service culture focused on patients. For an industry steeped in clinical and technical expertise, it all felt quite strange. Click here to continue >>
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