Becker's Health IT + Clinical Leadership 2018 Speaker Series: 3 questions with Chief Quality Officer of Mission Health, Chris DeRienzo, MD

Chris DeRienzo, MD, serves as Chief Quality Officer for Mission Health.

On May 11th, Dr. DeRienzo will serve as a speaker at Becker's Health IT + Clinical Leadership 2018. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place May 10-11th 2018 in Chicago. 


To learn more about the conference and Dr. DeRienzo's session, click here.

Question: Who or what are the disruptors that have your attention? Why?

Chris DeRienzo: The biggest disruptor opportunities I see center around two major drivers of 21st century care – increasing consumer-focused access and extending whole-person care beyond the walls of hospitals and clinics.

Other industries are lightyears ahead of us in solving these equations. Delta for instance lets me buy tickets, choose my seat, check-in and board my flight, track my SkyMiles®, and respond to their one- question experience survey all from my smartphone. TrainingPeaks provides a platform for my triathlon coach to schedule workouts, syncs my daily performance directly from my watch, instantly performs herculean amounts of analytics on each workout and time-interval trends, and facilitates two-way coach- to-trainee feedback as frequently as we need. At least three companies that all begin with an “A” are spending billions right now to figure out how to do the same for healthcare. When they do, brick-and- mortar entities are at risk of being on the wrong end of a Blockbuster/Netflix-level disruption unless they’re equally focused on rapid-cycle innovation in technology-enabled care delivery.

Q: Describe one of your best colleagues. What it is that person does/brings that makes them indispensable to your organization?

CD: What I most appreciate in anyone I work with – whether a colleague, boss, or direct report – is the ability to combine what Willink and Babin refer to as “Extreme Ownership” with the emotional intelligence needed to partner across an incredibly matrixed environment. It’s challenging to both accept accountability for and ownership of an outcome while simultaneously being unable to deliver that outcome solely on your own. Yet, that’s the reality of our business environment in healthcare, and those who master it are wildly successful and a joy to both work with and to work for.

Q: What change in reimbursement is your organization feeling most acutely and how is it affecting your 2-5- year strategic plan?

CD: The move to risk-bearing reimbursement models will dominate this space for the next decade or more. As demand from public and private industry rises for more predictability in healthcare spend and lower spend overall, providers will face a market that increasingly rewards those who can manage risk and penalizes those who can’t. Merely surviving that transition requires a level of integration that goes far beyond aligning mission, vision and values – actually thriving requires even more. I see the shift happening everywhere, from CMS to commercial payers to employers seeking coverage for their teams, and I believe it truly represents a once-in-a-generation opportunity to not just rearrange the pieces on the board but to fundamentally change the game itself.

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