The study identified hospital employees who exhibit the highest and lowest overall job satisfaction. Senior management employees differed from critical intensive care workers by almost 26 percentage points.
The following departments represent the highest overall job satisfaction, based on overall job satisfaction percent favorable norm:
• Senior management: 87 percent
• Hospice: 84 percent
• Human resources: 81 percent
• Clinical professional (physical therapist, social worker, etc.): 78 percent
• Security: 77 percent
The following departments represent the lowest overall job satisfaction, based on overall job satisfaction percent favorable norm:
• Medical-surgical: 67 percent
• Food and nutrition: 65 percent
• Neonatal intensive care unit: 65 percent
• Medical-surgical and critical care ED: 64 percent
• Critical intensive care: 62 percent
The study concluded that the highest-scoring departments included employees who typically perform administrative function as well as staff who have direct contact with patients. The lowest-scoring departments include employees who work long hours, perform risky procedures and spend the majority of their workday caring for patients in critical condition.
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Read more about healthcare job satisfaction:
–5 Characteristics of an Engaged Hospital Workforce
–Akron General’s Vincent McCorkle: 10 Ways to Achieve Strong Employee Engagement
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