NYC's The New Jewish Home names first CXO: 5 things to know

New York City-based The New Jewish Home,a nonprofit geriatric health and rehabilitation system, has named veteran eldercare executive Tammy L. Marshall, BSN, RN, its first chief experience officer.

Here are five things to know about Ms. Marshall.

1. She was previously the organization's director of Green House Education.

2. In her new role, she will lead the organization's efforts to improve patient and employee experience. These efforts will target the 12,000 clients cared for each year at its three campuses and through its Care at Home home health operation, and its 3,500 staff members.

3. The decision to create Ms. Marshall's position grew out of The New Jewish Home's embrace of The Green House Project, a model of long-term care.

4. To help The New Jewish Home become a fully Green House, client-directed culture, Ms. Marshall is overseeing a staff training program in the core Green House values of "meaningful life," "real home" and "empowered staff." She is also leading the work of the three newly opened Green House-based Small House residences on The Jewish Home's Westchester Campus in Mamaroneck, N.Y., and has overseen the transformation of a 38-bed Manhattan, N.Y., skilled nursing unit into a Green House "learning laboratory."

5. Before joining The New Jewish Home in 2013 as director of Green House Education, Ms. Marshall was CNO of Susquehanna Nursing & Rehabilitation Center in Johnson City, N.Y.


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