Prior to her new role, Ms. La Luz served as senior director of quality and access for the hospital, where she helped reduce and sustain abandoned call rates by 80%, increased call volume by 20%, grew the internal customer base and created a team that helped reduce critical outpatient test no-shows, according to an Oct. 7 news release shared with Becker’s.
Ms. La Luz also served as director of quality and performance improvement at the hospital where she improved its leapfrog patient safety grade from a C to a B. She also improved the Medicare Stars rating at the hospital from two to four stars.
Kent Hospital will conduct a national search to fill Ms. La Luz role as director of quality, the release said.
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