Top 7 broken health IT promises, per KLAS

While the vast majority of healthcare organizations say their IT vendors keep all their promises, nearly a quarter say they sometimes break them, KLAS Research reported.

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Here are the seven most commonly broken promises, according to the survey of more than 14,000 organizations published in May.

1. Support communication and follow-through: 42 percent

2. Product capabilities: 16 percent

3. Implementation: 15 percent

4. Upgrades: 9 percent

5. General sales: 8 percent

6. Development: 6 percent

7. Ongoing costs: 5 percent

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