Here are the top 12 factors influencing customer satisfaction, according to the Aug. 24 report that had 53,189 respondents:
1. Proactive ownership of client issues: 44 percent
2. Ability to achieve outcomes: 26 percent
3. Quality of the upgrade experience: 25 percent
4. Development and roadmap communication: 24 percent
Guidance and recommendations: 24 percent
6. Communication around bugs and issues: 23 percent
Knowledge and empowerment of staff: 23 percent
8. System tailored to needs: 20 percent
9. Access to actionable reporting and insights: 19 percent
10. Implementation and training: 16 percent
11. Regularity of touchpoints: 13 percent
12. Support of integration needs: 11 percent
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
