Here are the top 12 factors influencing customer satisfaction, according to the Aug. 24 report that had 53,189 respondents:
1. Proactive ownership of client issues: 44 percent
2. Ability to achieve outcomes: 26 percent
3. Quality of the upgrade experience: 25 percent
4. Development and roadmap communication: 24 percent
Guidance and recommendations: 24 percent
6. Communication around bugs and issues: 23 percent
Knowledge and empowerment of staff: 23 percent
8. System tailored to needs: 20 percent
9. Access to actionable reporting and insights: 19 percent
10. Implementation and training: 16 percent
11. Regularity of touchpoints: 13 percent
12. Support of integration needs: 11 percent
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
