Here are six things to know.
1. Nuance was struck with a cyberattack June 27 that affected systems used by its healthcare companies. Outages persisted through early August.
2. An investigation revealed the NotPetya qualified as a security incident under HIPAA, but was not a breach of any protected health information, the company wrote in a July 27 letter to its customers.
3. Filings show Nuance blames the cyberattack for nearly $98 million in lost revenue.
4. “For fiscal year 2017, we estimate that we lost approximately $68.0 million in revenues, primarily in our healthcare segment, due to the service disruption and the reserves we established for customer refund credits related to the Malware Incident. Additionally, we incurred incremental costs of approximately $24.0 million for fiscal year 2017 as a result of our remediation and restoration efforts, as well as incremental amortization expenses,” the filing reads.
5. Although the direct effects of the incident were remediated during its fiscal year 2017, Nuance expects it will spend even more in the upcoming year to address the lasting impacts of the attack.
6. “The malware incident had a continued effect on our results of operations in the first quarter of fiscal year 2018 including contributing to: a year-over-year decline in the annualized line run-rate in our on-demand healthcare solutions and in the estimated three-year value of on-demand contracts; a year-over-year decline in hosted revenue and an increase in restructuring and other charges. In addition, we expect to expend additional resources during fiscal year 2018 and beyond to continue to enhance and upgrade information security,” the filing reads.
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