Google to evaluate conversational AI in virtual care

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Google will partner with Included Health to launch a nationwide randomized study evaluating how conversational artificial intelligence performs in real-world virtual care workflows.

Here are four things to know about the study:

  1. Pending Institutional Review Board approval, the study will recruit consented participants nationwide and use a randomized controlled trial design to assess how the AI performs in clinical workflows at scale, moving beyond simulated environments and retrospective data.

  2. According to a Feb. 3 press release, the study aims to measure the capabilities and limitations of conversational medical AI in managing patient interactions in virtual care workflows, compared with standard clinical practice, across a range of patient concerns and geographic regions.

  3. Google said the research is part of a phased approach intended to generate more evidence on patient and clinician experience, safety and usefulness as the technology is tested in increasingly real-world settings.

  4. The companies said the nationwide randomized study is intended to raise the standard of evidence generation for medical AI by shifting from lab-based demonstrations and small feasibility work to a large-scale trial in real-world virtual care.

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