For its “Telehealth Ecosystem 2021” report, KLAS Research analyzed customer-reported information on several telehealth platforms to generate overall performance scores for each platform.
Here’s how providers rated their satisfaction with the telehealth platforms, based on a 100-point scale. Company scores noted with an asterisk represent limited data.
- Swymed: 93.6*
- Doximity: 92.9*
- Caregility: 92.0
- NextGen Healthcare: 90.5*
- Cloudbreak Health: 90.0*
- Mend: 89.5*
- Zipnosis: 88.4*
- Health Recovery Solutions: 87.6
- Epic: 86.8
- Vivify Health: 86.3*
- VSee: 86.2
- Microsoft Teams: 84.1
- Updox: 84.1
- Teladoc Health: 83.5
- Philips: 83.4*
- Bright.md: 83.3*
- Zoom: 83.0
- MDLive: 79.5
- Doxy.me: 79.2*
- Amwell: 71.6
- Vidyo: 68.8
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