Spok Mobile allows RPCI clinicians to send and receive sensitive patient health information in a HIPAA-compliant manner.
“Device-to-device messaging is a huge hit. Our clinicians love it,” said Colleen Sarick, director of Enterprise Communications at RPCI. “Secure texting has been an important investment in enhancing our patient care coordination.”
RPCI is a teaching hospital with more than 3,500 employees and a campus that spans over 15 blocks. During a hospital expansion project in 2011, the Institute determined that it needed a new approach for how clinicians exchanged critical messages to help ensure patient safety.
“One of our requirements was that our new communication solution had to be multi-functional to justify the cost of the investment,” said Sarick. “Whatever we chose had to be acceptable for our finance team as well as our end users, so we wanted something that would support paging, text messaging, email, medical apps, the Internet, and the ability to make phone calls.”
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