Here are three key findings from the report:
• Eighty-five percent of U.S. healthcare consumers feel that high-tech communication channels such as email, text messages and voicemails are as helpful, if not more helpful, than in-person or phone conversations with their healthcare provider.
• One in three U.S. consumers asserts that receiving text messages, voicemails or emails that provide patient care between visits would increase feelings of trust in their provider.
• Of the 66 percent of patients who have received a voicemail, text or email from a healthcare provider, 51 percent reported feeling more valued as a patient; 35 percent said digital communication improved their opinion of their provider; and 34 percent reported feeling more certain about visiting that healthcare provider again.
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