Redefining healthcare with AI


Artificial intelligence (AI) is one of the most talked about technologies today. With AI’s capabilities ranging from executing a simple task to solving complex problems, it has truly become the main driving force behind a range of everyday tasks, from identifying SPAM emails to helping an Uber driver pinpoint your exact location.

It is no secret that healthcare holds immense amounts of data. When it comes to analyzing large data sets, this is where the true value of AI can be shown in the industry. The era of Big Data in healthcare was brought about due to electronic patient records, the aggregation of information across networks, and the full digitization of business operations. Healthcare providers are now faced with determining how to leverage AI to create efficiencies and improve patient care.

AI is consistently and increasingly a spotlight issue in healthcare and C-suite executives at hospitals and healthcare companies around the world need to make tough technology purchasing decisions to remain competitive in the future. There is a lot of confusion in the market in terms of which AI capabilities will make a real impact and are “future proof” as the technology evolves. Hospitals and the industry cannot afford to make the wrong decision – but making no decision is worse. The risks are high, but it is possible to make technology decisions that will result in long term success.

AI is already becoming more and more present throughout the healthcare continuum. Some recent examples include:
• A large cancer center leveraging AI to power a concierge service mobile app that provides information on the quality of food and housing.
• Mount Sinai Health System using AI to discover previously undetectable conditions for its diabetes patients.
Google AI is being used to check patient’s eyes for cardiovascular issues.
• Robots helping nurses by assisting patients with mobility challenges.

While these use cases are exciting, a more viable first step is to look at how AI can support business operations.

AI and Humans
AI – and all technology for that matter – reaches its full potential when paired with humans. When it comes to business, AI can help create efficiencies, such as simplifying the healthcare staffing model to help free up time for doctors and medical staff to focus on more patient-centered activities rather than administrative tasks, such as tending to patient needs and more face time with physicians. When AI is deployed properly, it ultimately results in patients truly becoming the top priority.

Consider chatbots, another form of AI, which act as office assistants by automating functions. Today, chatbots can provide recommendations 20 percent faster than a manual search by analyzing large sets of data quickly and efficiently. AI can help in various parts of a healthcare organization such as:

Supply Chain: When it comes to the supply chain, AI can resolve employee questions about supply by tracking unused medical supplies, therefore helping to minimize excess inventory. It can also help to decrease the length of time it takes to search for supplies by providing location and automating future order and delivery.

Self-Service: AI is a quick and accurate way to empower cross-functional self-service with healthcare employees who are consistently searching for ways to simplify admin tasks, so they can focus on their patients even more. By doing things such as answering employee queries on anything from individual PTO balance to the holiday schedule, hospitals will become more care-focused than ever before.

Financials: AI can help hospital accounting departments by augmenting the payment process, detecting payments, identifying invoice patterns, and more. By using AI to handle simple tasks, financial executives can spend more time analyzing data to draw actionable insights that could help to cut costs. Not only will this help the productivity of the finance department, it will aid them in becoming more of a strategic partner to the entire business as opposed to the traditional finance and accounting functions.

Environment: A serene hospital experience is essential to improving patient outcomes and satisfaction. AI can help to maintain hospital equipment by coordinating routine maintenance schedules and providing staff with the information they need to make sure all equipment is always in top-performing condition – ultimately avoiding downtime and increased patient frustration.

All of these factors contribute to patients getting the care needed for a successful recovery. When patients have a negative hospital experience, it results in low satisfaction with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), while potentially compromising value-based reimbursements. The power of AI in healthcare is only beginning to unfold. While there are endless possibilities, its current impact is in empowering healthcare providers and staff. AI is everywhere, and it is time to start investing in it and using it to our advantage.

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