Prime Healthcare partners with Carbon Health to improve patient experience with AI, virtual care


Ontario, Calif.-based Prime Healthcare has partnered with San Francisco-based Carbon Health to apply Carbon's artificial intelligence-powered care management platform to urgent care clinics, beginning with the Reno-based Saint Mary's Health Network.

The Saint Mary's urgent care clinic network will use the Carbon platform to automate clinical administration and simplify the workflow. Additionally, patients will be able to make appointments and access telehealth services through the Carbon mobile app.

"Our goal is to deliver exceptional care to patients based on their needs, whether in our hospitals, physician offices, urgent care centers or through virtual visits," said Kavitha Bhatia, MD, chief medical officer of strategy for Prime Healthcare. "Prime Healthcare and Carbon Health's strategic partnership allows Prime to integrate telehealth into our offerings and expand how we reach and connect with our patients. We look forward to expanding this partnership in communities across the nation."

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