Part of this was the lack of available, up-to-date tools supporting clinical communications, according to the report.
The study is based on in-depth interviews with more than 100 physicians working in hospitals and ambulatory environments around the country. The report highlighted the following key findings on clinical communications.
- 70 percent of physicians interviewed believe hospital IT organizations need to invest more in mobile computing and communication requirements at the point of care
- 83 percent of respondents reported frustration with using the EHR to support clinical communications, citing poor interoperability, limited messaging capabilities and difficulty finding relevant data
- 96 percent of respondents use smartphones as their primary device to support clinical communications
- 70 percent of treatment delays and sentinel events are due to communication breakdown, according data from the Joint Commission
- $1.75 million: how much the average U.S. hospital spends due to inefficient communications during critical clinical workflows, according to the Ponemon Institute
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