Researchers gathered qualitative data from 11 primary care outpatient clinics across three healthcare institutions. They observed how EHRs were used in these clinics. In total, 120 clinic staff and 118 patients were observed.
According to the study, providers are adapting to limited EHR systems. In all three institutions consistent “workarounds” were used, which suggests common challenges in the outpatient setting that current EHR designs do not accommodate.
More Articles on EHR Usability:
Study: Certain Types of HIT Systems Offer Greater Value Than Others
10 Recommendations to Improve Usability of EHRs
AMIA’s 14 Usability Principles for EMR Design
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