Previously, the nonprofit Catholic health system worked with Loyal to create a COVID-19 chatbot. This partnership will focus on enterprise-level data storage and using machine learning tools to improve the accuracy of patient search results, according to a Jan. 31 Loyal news release.
“Searching for care and choosing the right provider are both critical steps in the healthcare journey. Patients expect more from health systems today, and that includes current information about providers, specialties available, and locations. The patient experience starts with finding the right provider,” said Brian Gresh, president of Loyal. “With Loyal’s data management and physician search services, PeaceHealth has the tools to guide consumers to exactly what they’re looking for, when they need it – patients can access information that instills confidence from their very first encounter with the health system.”
