Creating digital front doors, enabling virtual conferences and rolling out consumer apps are all initiatives that are becoming more routine for CIOs. This shift toward more consumer-centric technology may be indicative of a wider trend, altering the role of the CIO.
Google Cloud Chief Executive Thomas Kurian said he predicts that within the next five to eight years all industries will dramatically change their approach to their relationships with customers, creating a far more digitized and online experience. This will affect the role of the CIO, which he says has “changed materially.”
“A lot of CIOs are being pushed to broaden their remit,” Chuck Gray, partner at management-advisory firm Egon Zehnder, told the Journal. “It may have started in consumer-facing industries, but you can now see the trend everywhere.”
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
