Ms. Chapman’s IT team brought Lahey Health’s 15,000 employees — who practice at more than 50 sites across Massachusetts and New Hampshire — onto G Suite, a package of Google’s most popular cloud-based services for businesses, in only 91 days. G Suite includes apps like Gmail, Google Docs, Google Drive and Google Calendar.
Prior to the go-live employees at Lahey Health had used one of four legacy email systems, which created communication silos across the health system, according to Ms. Chapman. “That’s a big deal when you’re serving healthcare professionals who want to communicate and respond in a timely and thoughtful way,” she said during her presentation.
Ms. Chapman acknowledged the go-live faced resistance from some employees — “some just prefer the solutions they were used to,” she said — but she maintained G Suite helps employees better collaborate across the health system and said most staff have embraced the platform.
“[We knew,] if successful, we would be the largest healthcare institution yet to partner with Google,” she said. “The result? Our colleagues can [now] share knowledge, empathy and ingenuity at a level they’ve never had before.”
More articles on health IT:
Mayo Clinic CIO to lead HIMSS North America’s board of directors
5 things to know about the Federal Data Strategy project
OCR issuing fewer HIPAA penalties in 2018, report suggests
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
