Oakland, Calif.-based Kaiser Permanente experienced a brief network interruption on May 28, preventing access to some website features including e-visits, billing, the message center and records.
Some members experienced delays to lab and pharmacy services at certain medical offices because of the network interruption, according to a statement from Kaiser Permanente obtained by Becker’s. Technical teams resolved the issue within hours. As of 6 pm PST on May 28, all applications were back online and fully functional.
Kaiser Permanente is still investigating the incident.
“Our evaluation thus far does not suggest this was a cybersecurity incident. We deeply apologize for the disruption this caused. We are continuing to monitor our systems to ensure ongoing system stability,” reads a message on the Kaiser Permanente’s website.
Becker’s will provide updates as new information becomes available.
