Waterdrop Assistant will help online insurance teams with data processing and analysis. It’s been trained to recognize over 100 insurance products, according to a company news release.
“The introduction of digital employees is our latest exploration to continue promoting the digital transformation of the insurance industry, to reduce operating costs, and improve the efficiency of insurance services,” Mingxing Huang, Waterdrop’s head of AI, said. “Specifically in our case, Waterdrop Assistant has helped shorten the response time, lower operating costs and unleash the potential of our staff. Our analysis shows that since its launch, Waterdrop Assistant has processed 86 percent of the user sessions with a 97 percent accuracy rate for intention recognition, helping free up 37 percent of the customer service manpower and effectively increase the policy renewal rate.”
