Brentwood, Tenn.-based Ardent Health has surpassed 1 million patient encounters supported by Ambience Healthcare’s ambient AI solution.
Ardent-affiliated clinicians now use Ambience in 87% of ambulatory encounters across specialties, well above the 40% to 45% industry benchmark cited in peer-reviewed and independent studies. Providers are saving more than three hours per week in documentation time, according to EHR data.
“Reaching a million encounters is a testament to our physicians and advanced practice providers who have embraced this technology as a way to spend less time documenting and more time connecting with patients,” said Brad Hoyt, MD, chief medical information officer for Ardent Health, in a July 23 news release.
The 1 millionth Ambience-supported encounter was completed by Jennie Zheng, MD, a family medicine physician with UT Health East Texas in Tyler, Texas. Dr. Zheng uses Ambience for 83% of her encounters and cut her EHR documentation time by 53%, from 135 minutes to 64 minutes per eight hours of appointments.
Ardent announced its enterprisewide Ambience deployment in September 2025. Since then, the platform has supported more than 418,000 unique patients across Ardent’s ambulatory network. Ardent, a publicly traded system, has 30 acute care hospitals and more than 280 sites of care in six states.
