Healthcare executives' top priorities for patient engagement

In the coming two years, key investment areas in patient engagement will center around facilitating easier patient access through features like self-scheduling and self-registration, addressing preferences expressed by patients, a Nov. 15 survey from KLAS found. 

KLAS surveyed 93 healthcare executives, mostly CIOs, about patient engagement and where they're looking to invest in the next one to two years and found: 

  • Forty-eight percent of respondents said they will be investing in access and digital front door experience.

  • Twenty-four percent of respondents said they will be investing in patient journey optimization.

  • Twenty percent said they will be investing in physician efficiencies and communications.

  • Sixteen percent said they will be investing in portal optimization and consolidation.

  • Ten percent said they will be investing in virtual care and patient monitoring experiences.

  • Eight percent said they will be investing in patient financial experience.

  • Six percent said they will be investing in patient education. 

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