KLAS surveyed 93 healthcare executives, mostly CIOs, about patient engagement and where they’re looking to invest in the next one to two years and found:
- Forty-eight percent of respondents said they will be investing in access and digital front door experience.
- Twenty-four percent of respondents said they will be investing in patient journey optimization.
- Twenty percent said they will be investing in physician efficiencies and communications.
- Sixteen percent said they will be investing in portal optimization and consolidation.
- Ten percent said they will be investing in virtual care and patient monitoring experiences.
- Eight percent said they will be investing in patient financial experience.
- Six percent said they will be investing in patient education.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.